Quality Control and Services

To ensure and maintain the quality of the final product, we have a team of 76 employees of whom 30 are dedicated to quality assurance and remaining for quality control. We have a modern quality control lab equipped with latest instruments, including GCMS, GCHS, GC, HPLC, ICP-OES, IC and XRD. In the industries which we serve, adherence to quality standards is a critical factor as any defects in any of the products manufactured by our Company or failure to comply with the specifications of our customers may lead to rejection of our products by our customers. In order to maintain the quality standards and comply with the design specifications provided by our customers and to ensure that our products successfully pass all validations and quality checks, the quality control team is tasked not only with thorough pre-manufacturing checks and balances but also with employing an extensive and stringent quality control mechanism at each stage of the manufacturing process including raw materials, packing material and in-process products.

As on date, each of our manufacturing facilities have obtained accreditations such as ISO 9001:2015 certifications for quality management systems. Our quality control and quality assurance team monitor the manufacturing process at all stages from initial testing stage for incoming raw material to the final product prior to packing. The final product is cleared for dispatch only after the team tests a sample of the batch against customer specification / in-house specifications. The table below sets out our total return / rejection of our products as a percentage of our consolidated sales attributable to such products, during the Fiscals 2018, 2019 and 2020 and in the nine months ended December 31, 2020.

Product category Fiscal 2018 Fiscal 2019 Fiscal 2020 Nine months ended December 31, 2020 Average of the products
SDAs Nil Nil 0.14% Nil 0.07%
PTCs 0.29% 0.50% 0.72% 0.25% 0.46%
Electrolyte salts for super capacitor batteries 0.57% Nil Nil Nil 0.05%
PASC 0.06% 0.05% 0.34% 0.07% 0.13%
Total products returned/ rejected as a percentage of our consolidated sales 0.17% 0.23% 0.37% 0.10% 0.23%